Cloud Solutions
Analyst

Description

Technical Skills Required

• Deep understanding of cloud computing technologies, business drivers, and emerging computing trends.
• Strong foundation in system administration, including performing backups, upgrading and patching, monitoring, alerting, deployments, and disaster recovery.
• Understanding of infrastructure design, including public and private cloud, networking, virtualization, identity, security, and storage.
• Experience deploying and managing the infrastructure for databases, primarily SQL Server.
• Assist sales and pre-sales practices team members with the design and scope of solutions for statements of work and proposals.
• Support team members through knowledge transfer and detailed documentation.
• Help develop and continually refine models and delivery framework.
• Help develop and participate in recommended training and certification pathways.
• Assist in the development of new cloud solution offerings and services, as appropriate.

Non-Technical Skills Required

• Proven track record of building deep technical relationships, creating rich technical documentation, and following industry standards.
• Analytical and process oriented, with a proven track record of driving decisions collaboratively, resolving conflicts and ensuring follow through.
• Problem solving mentality leveraging internal and/or external resources.
• Exceptional verbal and written communication.
• Extensive technical experience with a minimum of 3 years experience in a customer-facing service delivery role.
• Proven ability to ensure consistent customer satisfaction through delivery excellence.
• Attention to detail and quality while maintaining a high level of productivity, while managing deadlines and multiple conflicting priorities.
• Able to work effectively in a complex environment at a fast pace with an unpredictable work schedule.
• Assist in the development of new cloud solution offerings and services, as appropriate.

Education & Certifications Sought

• Microsoft 365 Exams and Certifications are an asset, preference for:
  – Microsoft 365 Certified: Enterprise Administrator Expert
  -Microsoft 365 Certified: Modern Desktop Administrator Associate
  -Microsoft 365 Certified: Security Administrator Associate
  -Microsoft Certified Azure Administrator (AZ-103 or AZ104) considered an asset.
  
• Certifications such as A+, Network+, Security+, MCP, MCSE an asset.
• ITIL Foundation v4 Certification, additional ITIL certifications considered an asset.
• Two or four year diploma in Computing Science, Electronic Engineering Technology, Information Systems or equivalent.